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  • My order displays the wrong currency - how can I change it?

    Sometimes it can happen that you want to order and then you see the wrong currency 💰 This is the case if you download Journi from another country. As we display the price in the currency from the coun...

  • What does it cost to get Journi Premium?

    There are three different versions of Journi Premium. In the following these versions and their advantages are quickly explained: Journi Premium/ 1 month Journi also works offline Gives you access to ...

  • What if I need a VAT invoice?

    If you are a business customer and need a VAT invoice, please preview your photo book but DO NOT order! Please send us an email at support@journiapp.com and include the following information: the addr...

  • How do I apply a voucher and what if it's not working?

    You were so smart to turn on our offer notifications and finally got an awesome discount code from us? 🤩 Well here is how to make use of it 😉  1) Apply Discount In the shopping cart screen click on DO...

  • Which payment methods are supported?

    We take a lot of care in providing safety during the payment process. We accept all major credit cards including Visa, MasterCard, American Express, and Discover worldwide, as well as PayPal and Apple...