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General

Everything else you need to know.

  • What if my pictures are not uploading?

    Sometimes it can happen that your upload is not progressing or it's super slow or maybe there even was an upload error. Depending on the status of your upload there are different ways how to solve it....

  • How can I rotate/crop a picture?

    Sometimes it can happen that a picture is rotated the wrong way and twisting your head when looking at your Journi product is just not the way to go 🤪 Or we by accident cut your head off and you need ...

  • How can I use the Drop-it feature?

    Sometimes it can be really a struggle to get pictures from your computer to your mobile phone. Or you want your friends' pictures in your photo book, but they send it over WhatsApp so the quality of t...

  • How to access photos from shared albums?

    Currently, it is not possible to  add photos from shared albums such as iCloud or Facebook. But no worries - in the following we explain you, how you can still manage to include photos from these sour...

  • How to import photos from my camera or computer?

    You have some of your photos only on your Computer? No problem, you can still create a Journi out of them.  We are working on a web version of our app, but in the meanwhile please use one of the follo...

  • Why can't I see my photos?

    Please check if you have allowed Journi to access your photos: On iOS: Go to Settings > Search for Journi > enable Photos for Read and Write  On Android: Go to Settings > Apps or Application Manager >...

  • Why can't I access my camera?

    Please check if you have allowed journi to access your camera: On iOS: Go to Settings > Search for Journi > enable Camera  On Android: Go to Settings > Apps or Application Manager > Journi > Permissio...

  • My moments don't have locations - why?

    External Camera: If you import photos from a camera without GPS signal your photos don't have locations in their metadata. Therefore the app is not able to detect the locations and add them. You can c...

  • Why is the amount of text limited?

    When creating a moment, no matter if it's a text or picture moment, you can always write up to 1000 characters.  Why is there a limit?  Because it is possible to create a printed photo book out of you...

  • How can I preview my photos bigger?

    Choosing the best photo from your camera roll to post on Journi isn't always the easiest decision to make. But we have a little trick for you: You can preview every photo in your camera roll if you ju...